Términos y Condiciones

Mérida Elite offers private transportation Airport-hotel-Airport as well as Private Tours to the main tourist destinations of the Yucatan Peninsula. The rates published on the website are only valid at the time of the quote and guaranteed until receipt of payment confirmation. Rates are subject to availability and can not be guaranteed until payment is received in full.

A reservation is considered complete at the time you receive the confirmation number once the corresponding payment has been applied correctly. By reserving you authorize the use of your credit card to make the payment, as well as to accept and recognize our privacy policies, reservations and cancellation policies and likewise confirm our legal notice. By completing your booking you agree to accept the conditions and fees associated with the selected rate.

We accept Visa, MasterCard, American Express and PayPal as a form of payment. If you prefer bank transfer and / or pay directly into our offices you can contact us to tell you more about it.

  • The total rate of your reservation will be charged to your credit card in the name of Cancun Elite, S.A. of C.V.
  • Once payment has been confirmed you will receive your coupon service with additional information, such as (transportation hour service).
  • You must present the service voucher when boarding the transportation or at the beginning of the activity or tour to be performed.
  • The holder of the card or the name of the client under which he made the reservation, must sign the boarding pass at the time of the start of the tour or activity.
  • The boarding pass will not be valid without prior signing tour leader (Tour Operator) and will present it to start the tour or activity, similarly must present an official photo ID.


The following cancellation policy applies to our services:

  • Cancellations made 48 hours in advance, 100% of the rate will be refunded.
  • Cancellations made between 36-48 hours in advance, 80% of the rate will be refunded.
  • Cancellations made between 24-36 hours in advance, 50% of the rate will be refunded.
  • Cancellations made less than 24 hours in advance, will not be refundable.
  • In case of not presenting to the activity, tour or transportation, no fee will be refunded.

Important: Payments made with American Express will be applied in Mexican pesos at the exchange rate in effect on the date of purchase.

Our offices:
Av. Colón 193 x 14
Col. García Gineres
Mérida, Yucatán
Teléfono.: +52 (999) 374-3052 (999) 432-0382
Correo: [email protected]